Frequently Asked Questions (FAQ)
Welcome to the SPM Drink Systems Australia FAQ page. Here you will find helpful answers about slushie machines, commercial beverage equipment, drink dispensers, soft service machines and slushie machine spare parts to help you choose, use, and maintain the right equipment for you.
1. What products does SPM Drink Systems supply?
SPM Drink Systems Australia supplies commercial beverage equipment, including slushie machines, cold cream dispensers, drink dispensers, and spare parts for a range of SPM and related equipment. The site also shows product families such as SP, Sorby, I-Pro, Frosty, Lola, Nina, Karma and Crathco range.
2. Are you the authorised distributor in Australia?
Yes. SPM Drink Systems Australia is the only authorised distributor of genuine SPM equipment and spare parts in Australasia, which is important for businesses seeking original parts, product support, and reliable after-sales service.
3. What types of businesses use SPM equipment?
SPM equipment is designed for commercial operators such as bars, restaurants, cafeterias, coffee shops, hotels, and other hospitality venues that need reliable beverage dispensing equipment for chilled specialties like slushies, frappes, creamy desserts, and similar products. Many corporate customers use the SPM and Crathco product ranges.
4. Does SPM supply spare parts and technical resources?
Yes. The website includes a dedicated technical resources section for models such as Frosty, GT Push, I-Pro, Karma, Lola, Nina, SP, Sorby, and SPM/Cornelius Ice Peak, which supports operators who require technical data or spare-part reference material. For equipment user manuals, please contact us.
5. Are your spare parts genuine?
Yes, SPM stocks an extensive range of genuine SPM & Crathco parts and accessories. Genuine parts are important for maintaining machine performance, compatibility, and reliability.
6. Can you dispense dairy products from a slushie machine?
It is only recommended to dispense dairy in a slushie machine that has an insulated bowl. The insulated bowl protects the product from outside temperature and extends the life of the product in the machine. If you use a non-insulated bowl, it is recommended that you clean the machine daily.
7. Which machines have insulated bowls?
The I-Pro, GT Push, SP & Nina ranges come standard with insulated bowls.
8. Does SPM sell drink dispensers?
Yes, SPM Drink Systems Australia supplies drink dispensers for commercial use, including cold beverage dispensers such as the Crathco Simplicity range. These units are designed for serving fresh juice, iced tea, and other chilled drinks.
9. What if I need help choosing the right machine?
If you need help selecting the right slushie machine or drink dispenser, SPM Drink Systems Australia offers a product range suitable for different hospitality businesses and beverage applications. Their equipment pages show options for bars, restaurants, cafés, hotels, and other commercial operators.
Not all machines are the same. It is important to ensure you select the right equipment for your application. Contact SPM to assist you in selecting the correct equipment for your needs.
10. Does SPM offer equipment for hot beverages too?
Yes, SPM Drink Systems Australia also supplies hot beverage dispensing equipment. This makes the website relevant for businesses looking for more than just slushie machines, including broader commercial beverage equipment needs. The Lola 3L & 6L range can be used to dispense chocolate, gravy, Biscoff and most hot products.
11. What is a slushie machine?
A slushie machine is commercial beverage equipment designed to produce and dispense chilled frozen drinks, slushies, and similar specialty beverages. At SPM Drink Systems Australia, slushie machine categories include equipment suited to cafés, bars, restaurants, hotels, and other hospitality venues.
12. How can I find the serial number on any SPM machine?
On SPM brand equipment, the serial number is usually found behind the drip tray or on the chassis, depending on the model.
13. Where can the user find the user manual or technical guide?
All machines come with User & Technical Guides. Contact SPM if unable to locate your copy.
14. Does SPM offer support for choosing the right machine?
Yes. The homepage encourages businesses to get help selecting the best equipment, which suggests the team can assist with product matching based on venue type, volume, and product goals.
15. How can I contact SPM Drink Systems Australia?
You can contact SPM Drink Systems Australia by phone on (02) 9316 7878 or by email at info@spmdrinksystems.com.au. The address is Unit 3/107 Stephen Rd, Banksmeadow NSW 2019.
16. Do prices include GST and freight?
No. Product pages note that pricing excludes GST and freight, so customers should factor those costs into budgeting and purchase planning.